In order to create a truly innovative product

Three things:

Study the tasks people use a product for
Turn those tasks into a series of steps the person follows to get the task done
Finally, start eliminating steps

That’s it. Innovative products eliminate the friction of doing a task.

Source: — Something Really New: Three Simple Steps to Creating Truly Innovative Products, by Denis J. Hauptly

14. June 2013 by benry
Categories: Product Management, User Experience | Leave a comment

You can’t save your way to innovation

Great post from Allan Cooper

“…if there is something you can do to enhance the creative abilities of your people, it doesn’t really matter how much it costs, or how long it takes. What does matter is if it results in a successful invention, or a compelling design.”

Source: http://feedproxy.google.com/~r/cooper-journal/~3/PIw69CLeS1E/you_cant_save_your_way_to_inno.html

14. June 2013 by benry
Categories: Creativity, User Experience | Leave a comment

On product management

Great quote from Satya Patel (formerly of Twitter):

“Product management isn’t a role or a function, it’s a set of skills. Those skills help remove obstacles and grease the wheels so that the functional experts can do their jobs best. Product management also balances the needs of users, the business and the team and makes the difficult tradeoffs needed to keep pressing ahead. In that way, Product Managers are very similar to CEOs. Very few would argue that a company doesn’t need a CEO. Product managers are simply CEOs of their products. No organization should be without someone who has ‘product management skills’ and works to make everyone else’s lives easier.”

08. June 2013 by benry
Categories: Product Management | Leave a comment

Never get wrapped up in “I can’t”

Love this quote (great article too)

One thing I’ve learned over and over is to never get wrapped up in “I can’t“. Instead, I force myself to ask, “How can I accomplish this?” Even if it takes me days or weeks, living and sleeping and working and reading and eating with that question in mind, good solutions eventually come to me. — Nate Kontny

Source: How Draft grew paying customers by 200%

28. May 2013 by benry
Categories: User Experience | Leave a comment

What every Apple store employee knows

APPLE is an acronym ingrained into every Apple store employee before they ever even step on the retail floor. APPLE:

  • Approach customers with a personalized warm welcome
  • Probe politely to understand all the customer’s needs
  • Present a solution for the customer to take home today
  • Listen for and resolve any issues or concerns
  • End with a fond farewell and an invitation to return

Source: Apple: My Key to Success

06. March 2013 by benry
Categories: Miscellany | Comments Off

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