A Letter to Web Analytics from the CEO – Ron Shevlin knocks another one out of the park. Some solid ideas here for people just doing ‘reporting’ not ‘analysis’. A nice interview with the gang at Nitobi about Robot Replay Their hosting on Amazon’s S3 now and also hoping for a web analytics vendor to […]
Here’s my high-level coverage on the EMetrics Summit. I’ll be adding to it each day. May 6 Took in two of the WAA Training Day sessions. In the morning session, Stéphane Hamel presented the Web Analytics for Site Optimization course. I recently finished this course and enjoyed his presentation. I would like to have heard […]
Judah Phillips put together an excellent post on measuring the social web. Really liked the quote at the top of the post: Today, technology has given customers control to determine what messages they will listen to and when they will listen – as well as a means to let their own voice be heard. This […]
Got into San Francisco around 9:00 PM. Checked in at the St. Regis (a Starwood Hotel that clearly gets it). The room is excellent, modern clean lines and simple yet understated service. Perfect. Was too late for dinner at Ame Restaurant (they close at 10), so I got a dinner recommendation from the concierge — a […]
I’m off to my first EMetrics Summit — in San Francisco. I’m going down on Saturday night and will be there Sunday for the Web Analytics Association Training Day. Even though I’m making my way through the UBC courses I decided to signup for the WAA Training Day as it will give me a recap […]
Those of you in Vancouver: Gerry McGovern is coming to town on May 10-11 for one of his ‘Creating Customer-Centric Websites’ masterclasses. Sadly I won’t be able to take this one in as I’ll just getting back from the EMetrics Summit and am stuck in meetings. I used Gerry earlier in the year for some […]
RobotReplay – Fellow North Vancouver-ite Andre Charland has released a wicked tool that lets you record and watch your website visitors in action. Like TeaLeaf for FREE. They’ve also coined a new term for this type of analytics — ‘cinelytics’ — a blend of ‘cinema’ and ‘analytics’. Too bad it doesn’t support SSL yet. CUCBC […]
Recently I began work on a small analytics project. I wanted to establish an a KPI measurement of our site content effectiveness. The plan was to develop a scorecard that could be leveraged on a regular basis by our communications staff (the content writers)Â to help them determine what pages and content needed to be fixed. […]
A couple credit union blogs I found out about today: TinFoiling. I didn’t know Gene from Mt. Lehman had his own blog? CUES Skybox – The Credit Union Executive Society official weblog.
We had a certain well-paid consultancy firm in the other day to tell a group of us credit unions what we’re doing right and wrong with our Internet web sites. It’s an annual process we’ve done the past two years. They rank us and the banks and everyone concerned gets to wave a flag when […]