Twenty-one months ago we moved from Vancouver to Calgary with my employer at the time. Three months later we moved into our house. A year later layoffs landed and I was one of them. Three days later I joined an agency, then later left to join another UX consultancy. Change for certain has been a […]
For the third time in as many days I’ve had a call from one of my credit unions peers asking about what we’re doing online or planning to do online in 2008. When I get one of these calls or emails the sarcastic side of me wants to pop out and respond saying “maybe it’s […]
An item from Gene’s post on Tinfoiling that makes me think: The lowest employee on the organization chart has the great contact with the member. But why are they the least consulted when it comes to any change in process with the member?
I was mucking around last night and came up with another way to get the word out about our new 5.25% term deposit: login to your facebook account update your facebook status (NAME is) to read: looking at NSCU’s new 5.25% term deposit. $1000 min deposit, 18 month term. Offer ends Oct. 13. www.nscu.com/greatrate when […]
Today we launched our latest version of nscu.com. I have to admit that I’m very happy with the outcome. When I started work on this project earlier in the year. The goals were simple: Make it easier for people to complete key tasks Blend our personal and business offering (users were not self identifying with […]
A couple credit union blogs I found out about today: TinFoiling. I didn’t know GeneÂ from Mt. Lehman had his own blog? CUES Skybox â€“ The Credit Union Executive Society official weblog.
We had a certain well-paid consultancy firm in the other day to tell a group of us credit unions what we’re doing right and wrong with our Internet web sites. It’s an annual process we’ve done the past two years. They rank us and the banks and everyone concerned gets to wave a flag when […]
My better late-than-never Net.Finance re-cap: Customer-centric was the flavour-du-jour. Everyone is measuring satisfaction, gathering customer feedback, monitoring their Net Promotor score. While all of value, one would have to wonder what the points of differentiation are between most banks if we’re all being ‘customer-centric’ (a question I posed to a panel during the conference). ING […]
Landed in Phoenix (Net.Finance) this afternoon and I had a good laugh worth sharing. After collecting our bags we walked out the airport to get a cab to the hotel. Oddly not a single cab was available that took credit cards. Really. The U.S.A. The land of credit and low A.P.R. plastic. Not available. None. […]
I’m off to the Net.Finance conference next week. A bunch of us from the credit union’s here in BC are heading down â€” should be fun. I’m not presenting this year (did last year) but will be catching William’s presentation on Vancity’s ChangeEverything project. There are many topics being covered, but not too much on […]