Categories
Product Management

Product Management at Central 1 Credit Union

I had the pleasure of speaking last night at the inaugural Product Management meetup here in Vancouver. For those interested, here’s a copy of my presentation on Product Management at Central 1. Thanks so much for all the great questions and positive feedback on my presentation.

Categories
Product Management User Experience

In order to create a truly innovative product

Three things: Study the tasks people use a product for Turn those tasks into a series of steps the person follows to get the task done Finally, start eliminating steps That’s it. Innovative products eliminate the friction of doing a task. Source: — Something Really New: Three Simple Steps to Creating Truly Innovative Products, by […]

Categories
Creativity User Experience

You can’t save your way to innovation

Great post from Allan Cooper “…if there is something you can do to enhance the creative abilities of your people, it doesn’t really matter how much it costs, or how long it takes. What does matter is if it results in a successful invention, or a compelling design.” Source: http://feedproxy.google.com/~r/cooper-journal/~3/PIw69CLeS1E/you_cant_save_your_way_to_inno.html

Categories
Product Management

On product management

Great quote from Satya Patel (formerly of Twitter): “Product management isn’t a role or a function, it’s a set of skills. Those skills help remove obstacles and grease the wheels so that the functional experts can do their jobs best. Product management also balances the needs of users, the business and the team and makes […]

Categories
User Experience

Never get wrapped up in “I can’t”

Love this quote (great article too) One thing I’ve learned over and over is to never get wrapped up in “I can’t“. Instead, I force myself to ask, “How can I accomplish this?” Even if it takes me days or weeks, living and sleeping and working and reading and eating with that question in mind, […]

Categories
Miscellany

What every Apple store employee knows

APPLE is an acronym ingrained into every Apple store employee before they ever even step on the retail floor. APPLE: Approach customers with a personalized warm welcome Probe politely to understand all the customer’s needs Present a solution for the customer to take home today Listen for and resolve any issues or concerns End with a […]

Categories
Miscellany

Before you die, make some changes

What do people regret the most before they die? Bonnie Ware worked in palliative care for many years, tending to people during the last three to twelve weeks of their lives. A handful of themes cropped up in the things they regretted during their final days: “I wish I’d had the courage to live a […]

Categories
Product Management

On risk

Adventure without risk is Disneyland — Doug Coupland I’ve been working on a big project for the past 2+ years and we’ve recently hit some bumps. Most of the bumps come down to risk. Risk is a funny thing. It makes people scared. It makes people worry. It raises issues of accountability, responsibility and a […]

Categories
Personal

New Year’s Resolutions – 2013

Here’s my resolutions for 2013: A guideline: listen more, talk less Sometimes my excitement for things and desire to lead means I’m the first to jump in. This year I’m going to focus on listening more. As they say, you have two ears and one mouth and use should use them in the same ratio. […]

Categories
Career Planning Information Architecture

Finding an IA job, idea #3: practice listening

This is part 3 in a short series I’m doing on finding an IA job. Read the previous parts: part 1, part 2 The always eloquent Mark Hurst had a great piece recently on the importance and value of listening entitled Listening is Hard. Two things in particular stuck out for me as an important […]