My better late-than-never Net.Finance re-cap: Customer-centric was the flavour-du-jour. Everyone is measuring satisfaction, gathering customer feedback, monitoring their Net Promotor score. While all of value, one would have to wonder what the points of differentiation are between most banks if we’re all being ‘customer-centric’ (a question I posed to a panel during the conference). ING […]
Landed in Phoenix (Net.Finance) this afternoon and I had a good laugh worth sharing. After collecting our bags we walked out the airport to get a cab to the hotel. Oddly not a single cab was available that took credit cards. Really. The U.S.A. The land of credit and low A.P.R. plastic. Not available. None. […]
I’m off to the Net.Finance conference next week. A bunch of us from the credit union’s here in BC are heading down — should be fun. I’m not presenting this year (did last year) but will be catching William’s presentation on Vancity’s ChangeEverything project. There are many topics being covered, but not too much on […]
My interview with Anil Batra on his web analytics site.
Luke W’s presentation on Best Practices for Web Form Design from the IA Summit 2007 and his followup post. Icebrrg is another interesting form creation tool similar to Wufoo and FormAssembly’s FormBuilder. CrazyEgg is Robbin’s new fav recommendation. Of course you can easily roll your own heatmaps. I like that CrazyEgg tracks clicks anywhere on […]
I’ve had an interesting week with web analytics: First, I spent some time chatting with my favorite analytics consultant (bless her patient heart) trying to work out a new mashup KPI and content scorecard to help us measure our content effectiveness and set some priorities (seems like there is a never-ending list of things to […]
The filter – Peter Gabriel’s behind this interesting playlist builder that integrates with iTunes. Pick three songs, it builds a list. On another note the lack of music on the Apple iTunes store continues to amaze me. My recent “can’t finds” — Radiohead and AC/DC. Who’da guessed that one? Finding a Home for Web Measurement […]
Richard Rutter and Mark Boulton’s presentation (slides and notes) from SXSW 2007. They reference some excellent resources on web typography including these favourites of mine: Elements of Typographic Style Applied to the Web Compose to a Vertical Rhythm Five Simple Steps to Better Typography
We had an excellent turnout last night (March 14) for our sort-of-first WAW Vancouver last night. 20+ made it out to share drinks, some food and stories of tagging, measurement and other analytics bliss. Was nice to put a face to some of the people I’ve either talked to or have heard of. Quite a […]
Big news today in the Canadian Credit Union system. Dave Mowat, CEO of Vancity, will be departing in June to become President and Chair of ATB Financial. Bet few saw that coming. There’s always been a slight connection between Mowat at ATB — Dave and Robert J. Normand from ATB both sit on the Conference […]