RobotReplay – Fellow North Vancouver-ite Andre Charland has released a wicked tool that lets you record and watch your website visitors in action. Like TeaLeaf for FREE. They’ve also coined a new term for this type of analytics — ‘cinelytics’ — a blend of ‘cinema’ and ‘analytics’. Too bad it doesn’t support SSL yet. CUCBC […]
Recently I began work on a small analytics project. I wanted to establish an a KPI measurement of our site content effectiveness. The plan was to develop a scorecard that could be leveraged on a regular basis by our communications staff (the content writers)Â to help them determine what pages and content needed to be fixed. […]
A couple credit union blogs I found out about today: TinFoiling. I didn’t know Gene from Mt. Lehman had his own blog? CUES Skybox – The Credit Union Executive Society official weblog.
We had a certain well-paid consultancy firm in the other day to tell a group of us credit unions what we’re doing right and wrong with our Internet web sites. It’s an annual process we’ve done the past two years. They rank us and the banks and everyone concerned gets to wave a flag when […]
My better late-than-never Net.Finance re-cap: Customer-centric was the flavour-du-jour. Everyone is measuring satisfaction, gathering customer feedback, monitoring their Net Promotor score. While all of value, one would have to wonder what the points of differentiation are between most banks if we’re all being ‘customer-centric’ (a question I posed to a panel during the conference). ING […]
Landed in Phoenix (Net.Finance) this afternoon and I had a good laugh worth sharing. After collecting our bags we walked out the airport to get a cab to the hotel. Oddly not a single cab was available that took credit cards. Really. The U.S.A. The land of credit and low A.P.R. plastic. Not available. None. […]
I’m off to the Net.Finance conference next week. A bunch of us from the credit union’s here in BC are heading down — should be fun. I’m not presenting this year (did last year) but will be catching William’s presentation on Vancity’s ChangeEverything project. There are many topics being covered, but not too much on […]
My interview with Anil Batra on his web analytics site.
Luke W’s presentation on Best Practices for Web Form Design from the IA Summit 2007 and his followup post. Icebrrg is another interesting form creation tool similar to Wufoo and FormAssembly’s FormBuilder. CrazyEgg is Robbin’s new fav recommendation. Of course you can easily roll your own heatmaps. I like that CrazyEgg tracks clicks anywhere on […]